Family-owned in Essex since 1955
Expert body work, mechanical repair, and maintenance for all makes and models—backed by honest communication and generations of North Shore trust.
Just been in an accident?
Protect yourself, document the damage, and move toward a clear repair plan with a local team that can guide the next steps.
If anyone is injured or the scene is unsafe, call 911. When possible, move away from traffic and turn on your hazard lights.
Take photos of the vehicles, damage, license plates, and surrounding area. Exchange contact and insurance information with the other driver.
When you’re safe, notify your insurance company and keep your claim number and appraiser information together for the repair process.
We’ll help you understand the next repair steps, coordinate with your insurer, and arrange a free estimate at our Essex shop.
From estimate to delivery
Minor repairs can often be completed in 3–5 business days, while major repairs typically take 7–10. Complex repairs and limited-production vehicles may take longer. Parts availability, hidden damage, and insurance approvals can also affect timing, so we provide updates throughout the repair.
We assess the damage, prepare the estimate, discuss insurance or self-pay, and schedule your vehicle.
Our technicians disassemble, document hidden damage, coordinate approvals, and complete the required repairs.
Repaired surfaces are prepared, color-matched, painted, and protected with a lifetime paint guarantee.
We reassemble, road-test, clean, and inspect your vehicle before reviewing the completed work with you.
Cape Ann Auto Body combines collision expertise with a full mechanical shop, so your vehicle can be assessed, repaired, aligned, calibrated, and returned safely.
Cape Ann Auto Body provides collision repair in Essex for drivers across Cape Ann, Gloucester, and the North Shore. We document damage, coordinate with insurers, complete body and paint repairs, and identify scanning or calibration needs before delivery.
Diagnostics, engine repair, brakes, oil changes, tires, batteries, alignment, steering, suspension, electrical work, and factory maintenance.
If your vehicle can’t be driven after an accident, towing is available. Call Cape Ann and we’ll help coordinate the next step.
Google & Carwise reviews
Read customer feedback on Google or explore Carwise-verified reviews from drivers whose vehicles we’ve repaired.
Google Reviews
5.0 181 reviews
“Great people to deal with—professional, courteous, and the work was excellent.”
“They handled the insurance process and kept me informed from start to finish.”
“Honest service, fair communication, and a repair that looked right when it was done.”
Verified profile
Explore verified collision-repair feedback from customers whose vehicles Cape Ann Auto Body has repaired.
Cape Ann Auto Body
Carwise shop profile #622879
Insurance coordination
From claim details and repair approvals to supplemental damage and rental-car coordination, our team helps you understand each step and keeps you informed when timing changes.
The insurance companies shown above are examples, not a complete list. Don’t see yours? Call us and we’ll help you understand the next steps.
Our values
The same principles shape every estimate, repair, update, and customer conversation.
Transparent communication, fair pricing, and the right decision for the customer.
Precise, reliable repairs using proven techniques and advanced technology.
Personal attention and a clearer, less stressful repair experience.
Ongoing education and equipment that keep our work current.
Long-term relationships across Essex and the North Shore.
Family-owned in Essex. Proudly serving the North Shore.
More About UsFrequently asked questions
Clear answers make the repair process easier. Start here, then call our Essex team if you want to talk through your vehicle or claim.
No. You can call us before or after opening a claim. We can explain what information is usually helpful, document the visible damage, and work with your insurer as the estimate and repair approvals move forward.
Call us as soon as you’re safe. We’ll ask about the damage and whether the vehicle can be driven, then explain current estimate and drop-off availability. Scheduling depends on shop capacity, parts, and the repair your vehicle needs.
Yes. Bring or send us the insurer’s estimate. We’ll use it as a starting point, inspect the vehicle, and coordinate any differences or additional damage with your insurer before the related work moves forward.
Yes. You can choose a registered repair shop you trust. However you find Cape Ann, our repair standards remain the same. We work collaboratively with every insurance company while keeping the quality and safety of your repair at the center of each decision. Our collision paintwork carries a lifetime guarantee, and we explain the estimate, approvals, and repair process along the way.
Your deductible is the portion of a covered repair that your policy makes you responsible for. It is commonly paid to the repair shop, but the amount and whether it may be waived or recovered depend on your policy and claim. Confirm the details with your insurer.
Yes. We document visible damage, prepare or review estimates, coordinate repair approvals, and notify the insurer when disassembly reveals hidden or supplemental damage that was not included initially.
Yes. Tell us about any driver-assistance features or specialty finish. We’ll identify the repair, calibration, and paint-matching requirements and confirm the appropriate procedures after inspecting the vehicle.
We can help you understand the rental process and coordinate repair timing with your insurer or rental provider when arrangements are available. Rental coverage, cost, and vehicle availability depend on your policy and the provider.
